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All our services include these features:

Dedicated Account Manager

Your dedicated account manager will manage your projects and give you daily status update

See What's Going On

With our state-of-the-art tecnology, you can see your customer satisfaction rate real time.

Never Go Without Help

Our dedicated 24/7 clients support team are available to help you with anything you need

Access to Our Extended Team

We always have a trained back-up team in reserve, if any of your support person gets sick or something, we will replace him with the backup staff.

Ironclad Satisfaction Promise

We guarantee100% clients-satisfaction

Full Support from Our Client Success Team

We have a dedicated clients success team whose job is to make you successful. They will help you with A-Z to run your project successfully.

Why choose us

Here is why top companies choose us

By choosing us, you can enjoy the following benefits for FREE!

Dedicated Account Manager

With our experienced team, you also get a dedicated account manager. Our account manager monitors and supervises the teams and takes care of the quality. You don’t have to bother with managing your team, our account manager does it for you.

Trained and Dedicated Customer Support Team

Firmsdesk provides an experienced and dedicated customer support team that works with full commitment. All of our team members have 10+ years of experience. They are selected based on their skills and undergo extensive training. Our team members work in sync with your team and help you maximize your business potential.

24/7 Support

All of our team members are available 24/7 for the clients. They answer the calls instantly. And you can contact them via chat and email as well. They can handle any type of project and ensure that all the customers are satisfied with the services. They uphold the image of your brand and talk to the customers politely.

Complete Data Security

We ensure that none of your data is compromised. This is why we have end-to-end data encryption in place.

Highest Number of Top Clients Served

We have served 2000+ top clients in the industry. We have provided support to clients from a range of industries.

Multilingual Experts

Our customer support staff is skilled at answering questions in different languages. They can easily answer calls and provide support to customers from different countries in their native language.

200+ testimonials on a third party website

What Our Customers Say

Firmsdesk provided some amazing support staff for my company. Their team leader managed everything himself. And it was extremely easy to get in touch with him. The team was dedicated and experienced and truly available 24/7.

Jimmy D Maxwell

Jimmy D MaxwellCustomer Service Manager, Lokamart

The team at Firmsdesk is undeniably the best. Not only hiring from them eliminates the need of conducting interviews and saves time. But they also provide some of the best staff in the market. I collaborated with them on projects.

Jason DoeCEO, TheUKApps

I would recommend Firmsdesk to everyone. I have their team on board for back-office support. And ever since I hired them, my operations have been so much more manageable. And I would love to work with them again.

Ellie MillerCOO, RunwayDesignerWear

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How it Works

Simple Process To Excellent Team. Hire your team in just 24 hours.

Onboarding

After you have decided to collaborate with us. We will assign an onboarding manager. Our onboarding manager will help you assemble a team. You only have to describe the needs of your business and what you are looking for. The manager will take care of the process like recruiting, training, and launching.

Internal Headhunting

After you have described your requirements and needs. The onboarding manager will get in touch with our hiring team. The hiring team will headhunt the right candidate and interview them to help create a dream team for your firm.

Training

Once the candidates have been interviewed and shortlisted. We move to the next step that is training. Keeping your requirements in mind, our team trains the candidates to prepare them for your operations. We will also provide the training documents and certificates to the candidates.

Third Step

Production

After the training is complete. We will hand over your personalized team to you. We also assign an account manager that will monitor and supervise your team. The team will be fully trained and dedicated to your business. All you have to do is assign tasks and measure your sales and efficiency.

Continuous Improvement

We are aware of the changing trends. This is why we assign a customer success manager. The manager will ensure that the candidates are up to date on the latest trends. They help them improve their efficiency. And it directly affects the management of the team.

Growth

After you are satisfied with the results. You can increase your team members and expand your business with efficient and trained support staff.

Sixth Step

Hire your extended customer support team today!

We are just your extended offshore customer support partner

Request a Consultation Pricing

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Serving our clients’ customers via chat, phone call, email and service tickets for decades.

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