Firmsdesk provides an experienced and dedicated customer support team that works with full commitment. All of our team members have 10+ years of experience. They are selected based on their skills and undergo extensive training. Our team members work in sync with your team and help you maximize your business potential.
With our experienced team, you also get a dedicated account manager. Our account manager monitors and supervises the teams and takes care of the quality. You don’t have to bother with managing your team, our account manager does it for you.
All of our team members are available 24/7 for the clients. They answer the calls instantly. And you can contact them via chat and email as well. They can handle any type of project and ensure that all the customers are satisfied with the services. They uphold the image of your brand and talk to the customers politely.
Firmsdesk has years of experience in the industry. We have helped a lot of clients in this time and emerged as a trusted partner in the market.
We ensure that none of your data is compromised. This is why we have end-to-end data encryption in place.
We have served the highest number of clients in the industry. We have provided support to clients from a range of industries.
Our customer support staff is skilled at answering questions in different languages. They can easily answer calls and provide support to customers from different countries in their native language.
After you have decided to collaborate with us. We will assign an onboarding manager. Our onboarding manager will help you assemble a team. You only have to describe the needs of your business and what you are looking for. The manager will take care of the process like recruiting, training, and launching.
After you have described your requirements and needs. The onboarding manager will get in touch with our hiring team. The hiring team will headhunt the right candidate and interview them to help create a dream team for your firm.
Once the candidates have been interviewed and shortlisted. We move to the next step that is training. Keeping your requirements in mind, our team trains the candidates to prepare them for your operations. We will also provide the training documents and certificates to the candidates.
After the training is complete. We will hand over your personalized team to you. We also assign an account manager that will monitor and supervise your team. The team will be fully trained and dedicated to your business. All you have to do is assign tasks and measure your sales and efficiency.
We are aware of the changing trends. This is why we assign a customer success manager. The manager will ensure that the candidates are up to date on the latest trends. They help them improve their efficiency. And it directly affects the management of the team.